‘Online Monitoring’: The Consumer Goods Giant Aims to Harness Vaseline’s Social Media Breakthrough.
First identified more than 150 years ago within a Pennsylvania drilling site, the modest tin of Vaseline may not seem like an clear candidate for digital platform algorithms.
However, its rise as a TikTok talking point has positioned it at the vanguard of an advertising revolution, in which large companies are spending big on content creators and reducing expenditure on marketing items in legacy broadcasters.
The Path from Petroleum to Platforms
The petroleum jelly was first manufactured in the 1870s by chemist Robert Cheeseborough, who saw laborers applying to their skin with a derivative of drilling. Now, a flood of user-generated videos have recorded its extensive utilization in “life hacks”.
Promoted as a remedy for cleaning shoes or prolonging the scent of perfume, along with a cure for squeaky doors. Users have even applied it to stop the scourge of crisp flavouring sticking to fingers.
Harnessing the Hype
Noticing its viral resurgence, executives at the multinational amplified the hacks by asking their own scientists to test them and sharing the findings with influencers.
Assertions that it diminished the sting of chili on the mouth were validated. This was also the case for ideas it could extend fragrance and revive leather bags. Claims that it would whiten teeth or make eyelashes longer were disproven.
The ‘Social Listening’ Strategy
Billboards and TV ads would once have dominated Unilever’s advertising drive. But the Vaseline phenomenon has led decision-makers to turbocharge spending on content creators.
This tracking of digital spaces to guide corporate planning has been termed “social listening”. Fernando Fernández, newly named, has suggested it is aiming to spend 50% of its massive marketing spend on social media content.
Evolving With Audience Behavior
A leading Unilever executive, who is spearheading the social media effort, said the company was merely adjusting to novel methods of reaching consumers. She said interacting online “without killing the party” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, back to when people were hanging out their laundry and sharing usage tips.
“The trend is shifting from a broadcast model, where we would just broadcast out … Currently, it's countless discussions, many communities. The shift of the algorithms means that these audiences appear specific, but they’re not.
“If you can make sure your brand is shared by other people, mentioned by individuals, that is how you can build trust and relevance. Creators are critical to that. This word-of-mouth strategy is being amplified.”
A Revolutionary Change in Media
The strategy reflects seismic changes taking place in media consumption, with the youth demographic spending more time on apps like TikTok and Instagram than legacy broadcast and print media.
This change is evidenced by drops in TV and print advertising. Within the United Kingdom, commercial funding for major broadcasters have dropped substantially in actual value since the end of the last decade.
The Rise of the Creator Economy
This further signifies a merging of functions as corporations essentially turn into content studios, partnering with numerous influencers to promote their goods.
An industry expert from a leading agency said: “Naturally, an exodus of attention out of certain traditional media outlets and they’re spending a lot more time on digital video and image apps than they are watching live TV or reading print.
“Numerous corporations inform us consumers have more faith in suggestions from the personalities they subscribe to compared to commercial messages. This is a persistent pattern.”
He noted companies can reduce costs by focusing on influencers over expensive broadcast campaigns, which also allows them to tweak their content more easily to test effectiveness.
This strategy is expanding. Advertising spending on influencer marketing is increasing four times faster than total media spending. Across the United States, it has more than doubled since 2021 and is forecast to attain multi-billion dollar sums in 2025.
TV's Lasting Role
Despite the huge changes, experts said they believed television commercials still played a key part to play, as broadcasters retained the power to frame public debate.
Sykes said: “A top-tier ROI marketing event is still the Super Bowl. The issue isn't broadcasters claiming: ‘Oh, we’re not relevant any more.’ It’s about who’s capturing attention … There is undoubtedly a future for traditional media.”